NetMath IT - Frequently Asked Questions

Activate (Claim) Your NetID

After confirming your intent and your enrollment is processed for a NetMath course, you will receive a ‘Welcome email’ containing your Activation Code and a University Identification Number (UIN). You will need to Activate and claim your NetID and set your NetID password (visual instructions). Enter your University Identification Number (UIN) and Activation Code at the following website: http://netidclaim.illinois.edu/. During the process of claiming your NetID you will set up your University (@illinois.edu) email address. The NetID will serve as your username for your Illinois email (example: username@illinois.edu) and other additional University websites, including Enterprise ID, billing, transcript records and course materials.

All undergraduate students starting AFTER November 2018, graduate/professional students, faculty, and staff receive an Exchange (Outlook Online) email account and inbox. Sign in at: https://outlook.office.com/ or use the Outlook App to connect email on a mobile device. If you have questions, contact netmath@illinois.edu.

Note: After activating your netID there is a period of time before your email account is setup by Tech Services. This time-period can range from 4 - 24 hours (longer on weekends or holidays). If you still have trouble activating your email account after this time period please contact us at: tech-staff@netmath.illinois.edu.

2FA - Frequently asked questions (FAQ)

Commonly asked questions regarding 2FA.

https://answers.uillinois.edu/systemoffices/internal/page.php?id=65971

2FA - Getting started with Duo

Getting Started with 2FA Enrollment.

https://answers.uillinois.edu/systemoffices/internal/page.php?id=67791

2FA - How to enroll in 2-Factor Authentication from off campus

Step by Step guide on how to enroll in 2-Factor Authentication from off campus.

https://answers.uillinois.edu/illinois/internal/65947

2FA - How to set default device & automatic authentication method:

Step by Step guide on how to set your default device and automatic authentication method.

https://answers.uillinois.edu/systemoffices/internal/page.php?id=86211

A small portable device, called a hardware token, can be obtained to allow you to authenticate through 2FA. Please see https://webstore.illinois.edu/shop/product.aspx?zpid=3387 for further information. It works when you go to a page login, you click Send a Passcode, the code is sent to the token, and then you enter a 6 number code from the token to authenticate the login. More information can be found at: https://answers.uillinois.edu/systemoffices/internal/page.php?id=86211

Note: Using a temporary pass code is intended for situations where you do not have access to your authentication device, or when you are in a testing center. It is not intended for everyday logins. More information can be found at: https://answers.uillinois.edu/systemoffices/internal/page.php?id=85687 

To set up your @illinois.edu school email please follow these steps:

1. Claim Your NetID - To claim your NetID and set your NetID password (visual instructions), please enter your University Identification Number (UIN) and Activation Code at the following website: http://netidclaim.illinois.edu/.

Your NetID will serve as your username for your Enterprise ID and other additional University websites, including billing, transcript records and course materials. (Your UIN and your Activation Code will be contained in the NetMath Welcome Email' that is sent once your course registration has been completed.)

2. Activate @Illinois.edu Email account - Once you claim your NetID your @illinois.edu email account will be set up. To activate your University Email address, follow the instructions at: https://netmath.illinois.edu/setting-your-campus-email. We prefer that you use your campus email address to communicate with us. Your billing information will only be sent to this address.

If you continue to experience trouble claiming your NetID or activating your @illinois.edu Email account, please contact us back at NetMath. You may also directly contact Tech Services at: 217-244-7000 or consult@illinois.edu. Tech Services manages all University NetID's and Email accounts, and they can assist you in making any changes needed to your account.

Why am I not receiving email at my @illinois.edu account?

Your @illinois.edu email may be set up to be forwarded to your personal email account. If this is the case you should be receiving your messages in your personal account (your personal account may be routing your messages to a spam folder). If you wish to change the Email forwarding setting please go to https://answers.uillinois.edu/illinois/page.php?id=47593 for instructions to make this change. (It is strongly recommended that students use their university accounts instead of forwarding to a personal email address.) Students can ensure their university email is being delivered to the correct address by going to ede.cites.illinois.edu

**Please note: Once email forwarding changes have been applied, it may take up to four hours to take full effect.

For assistance in making this change to your account please contact Tech Services directly at: 217-244-7000 or consult@illinois.edu 

 What is Box.com?

The University of Illinois has partnered with Box.com to provide faculty and students an easy way to store and share files in the cloud. In NetMath, we primarily use Box.com to communicate assignment and exam feedback to students, usually in the form of scanned PDF files.

We recommend that you set up your U of I Box.com account soon after you claim your NetID.

How do I set up my Box.com account?

Follow the steps below. 

1. Go to: https://box.illinois.edu (Make sure you trying to login to the UIUC Box system)
2. click "U of I Box Sign up page" under "New User".
3. You may be redirected to a login screen. Select University of Illinois at Urbana-Champaign, and then use your NetID and AD password to log in.
4. Once you log in you can enable your Box account for the cloud application by simply pressing the "On" button.

That's it! Once you complete these steps, you'll then be able to go to http://uofi.box.com, log in, and view your Box.com folders and files.

What if there's nothing in my Box.com folder?

Don't worry - you'll probably sign up for your Box.com account before we get a chance to share folders with you.

U of I Box Accounts, Personal and Enterprise Account Conflict (Invalid Credentials error)

If you cannot login to U of I Box using your NetID and password, your illinois.edu email address may be associated with an unmanaged, personal account.

An unmanaged account must be accessed with a Box-specific password. You can regain access to an unmanaged, personal Box account using the password reset form at https://account.box.com/login/reset

You may request your account be joined to the enterprise by contacting Tech Services or you can do it yourself if your personal account is still active:

1. Sign into your Box account.
2. Click your name/picture in the top right corner.
3. Click "Account settings" from the pulldown menu.
4. From the "Account" tab, scroll down to "Login and Email Addresses"
5. Click "Add more emails"
6. Add a different email address and click "Save" (You might need to make it the primary before you can remove the @illinois.edu address).

This will free up your Illinois e-mail so that you can setup an enterprise account from here : https://cloud-dashboard.illinois.edu

Your managed, enterprise account will have unlimited online storage quota and requires your NetID and password to authenticate.

What if I have trouble setting up my Box.com folder?

Box.com is supported by Tech Services please contact them by phone at: 217-244-7000 or online at: http://techservices.illinois.edu/get-help

ProctorU Equipment Requirements

Respondus System Requirements (ALEKS Exams)

Respondus LockDown Browser is a client application installed on the local computer.

Operating Systems

Windows: 11 and 10*
* Includes x86 32 and 64 bit processors, ARM 64 bit processors using x86 emulation including CoPilot+PC devices.
* Windows 10/11 "S mode" is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10/11 "S Mode" isn’t on the roadmap for LockDown Browser.
* Windows 10/11 "SE" is currently not a compatible operating system for LockDown Browser.
 

Mac: macOS 11 to 15.0+.

ChromeOS: LockDown Browser for Chromebook minimally requires the version of ChromeOS that Google makes available via their Long Term Support (LTS) channel. For more information, visit: https://chromereleases.googleblog.com/search/label/LTS

Respondus recommends keeping your Chromebook updated to the most recent version that is available via Google’s ChromeOS “Stable” channel: https://chromereleases.googleblog.com/search/label/stable


iPadOS: 12.0+ (iPad only). Must have a compatible LMS integration. The LockDown Browser iPad app is not compatible with Sakai LMS servers. All Sakai users will need to use a computer with a compatible operating system. 

 
LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results.

Memory

Windows: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
Mac: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)

Hard Disk Space

Windows: 300 MB of free hard disk space
Mac: 400 MB of free hard disk space

Submitting a GradeScope Assignment

Gradescope video Submitting PDF Exam / Assignment

Step by step instructions:

Login to Gradescope:

Go to https://www.gradescope.com/ on your computer, phone, or tablet.

(You have already been Signed Up to use Gradescope, no access code is required using these steps)

1. Click ‘Login’ (you can now enter your Illinois.edu email address and password and click ‘Sign In’)

OR for a more secure connection

1. Click ‘School Credentials’, then select ‘University of Illinois at Urbana-Champaign NetID’.
2. Enter your Illinois.edu email address and password and click ’Sign In’.
3. Authenticate your 2FA login. (Instructions for 2FA can be found at: https://netmath.illinois.edu/netmath-it-faq)

Finding your exam assignment

1. You’ll be taken to your Dashboard as soon as you log in. On your Dashboard, select the course you’d like to view (most students only have one course, and they will be taken directly to their assignment listing).

1. On the assignment list, you will be able to see the status of the assignment, the release date, and the due date. Select the assignment you want to view or turn in.

When you click the assignment, a dialog box will appear. The dialog box will bring up the options to download the assignment in PDF format, submit a completed PDF file, or to submit multiple image files. These 3 options are explained in the following instructions.

Downloading and viewing your exam assignments

This dialog box will give you a link to download a PDF version of your assignment questions or instructions. You will click this download link to view the assignment as well.

Variable-length submissions

For the Pre-Check assignment you must either download the integrity statement and sign it or sign your agreement on a blank piece of paper.

You will be allowed to turn in a variable-length submissions for exam/assignments. This means your answers will not always be located in the same place and can span across any length of pages. You’ll have two options for submitting your work:

• Individual images, one or more per question
• One PDF that contains the whole submission

Submitting individual images

1. Select your assignment.

1. After you select the assignment, you’re turning in, a dialog box will appear. In the dialog box, click Submit Images. You will be taken to a list of questions for your assignment.

1. You are again given the option to view/download the assignment. Click on Select image(s) for the first question and choose the images that correspond to the question. Repeat this until you have submitted images for all the questions in the assignment.

1. Once you have finished adding images to all questions, click on Submit Assignment to complete the assignment submission.

1. Once you have submitted your assignment, you will be given a pop-up box stating, ‘Test Submitted Successfully’, and you will also be notified by email.

1. You can now review your submission. If you need to, select the Resubmit button in the bottom right corner of your screen below your submission. Then, repeat Steps 1-5 as many times as needed before the assignment due date. Your instructor or TA will only see your most recent submission when they grade the assignment. All your past submissions are in your Submission History.

Submitting a PDF

Prepare your PDF answer file for submission using a PDF editor app.

1. Select your assignment.

1. After you select the assignment, you’re turning in, a dialog box will appear. In the dialog box, click Submit PDF.

1. You will be given a dialog box that will allow you to choose your answer PDF file. Click on ‘Select PDF’.

1. The Assign Questions and Pages screen will now appear. On this screen you will match the question outline number to the pages where your answers reside. First click on the question number then click on the page that contains your answer to that question.

1. Once all your answers are matched to the questions, then click submit.

1. Once you have submitted your assignment, you will be given a pop-up box stating, ‘Test Submitted Successfully’, and you will also be notified by email.

1. You can now review your submission. If you need to, select the Resubmit button in the bottom right corner of your screen below your submission. Then, repeat Steps 1-5 as many times as needed before the assignment due date. Your instructor or TA will only see your most recent submission when they grade the assignment. All your past submissions are in your Submission History.

All exams are the exclusive property of NetMath. Copies of these exams should only be made by the student for test taking purposes. The exams should not be shared with any other entity without our written consent.

We expect all students to maintain academic integrity and exam confidentiality throughout their NetMath course, including while taking online exams. Students are bound by the University of Illinois Student Code of Conduct. Academic infractions can result in a zero (0) on the exam with no retake. Further sanctions may be imposed, depending on the severity of the infraction(s).

Adobe Scan can be used for scanning your submissions.

The free Adobe Scan mobile app works on your mobile device, scans documents into PDFs, and automatically recognizes text.

A short video explaining how to use Adobe Scan can be found here.  You can download Adobe Scan here.

You can also scan documents using flatbed scanning technologies here.

To download and use the UIUC CISCO AnyConnect VPN it can be found at: https://webstore.illinois.edu/shop/CISCO_AnyConnect_VPN.aspx

Learn how to change or reset your Moodle password.

Please see: http://go.illinois.edu/MoodleChangePassword

Moodle Student Help.

Please see: https://answers.uillinois.edu/illinois.las/page.php?id=77679

To reset your campus netID password.

Please see: https://identity.uillinois.edu/iamFrontEnd/iam/forgottenPW