NetMath IT - Frequently Asked Questions
Activate (Claim) Your NetID
Once your NetMath course enrollment is processed, you will need to claim your NetID and set your NetID password (visual instructions). Please enter your University Identification Number (UIN) and Activation Code at the following website: http://netidclaim.illinois.edu/. (Your UIN and Activation Code will be contained in the 'NetMath Welcome Email' that is sent to you when your course registration has been completed.) During the process of claiming your NetID you will set up your University (@illinois.edu) email address. The NetID will serve as your username for your Illinois email (example: NetID@illinois.edu) and other additional University websites, including Enterprise ID, billing, transcript records and course materials.
The process to access your email will depend on whether you are enrolled as a Graduate or Undergraduate student. Please follow the steps on the page to complete the process. If you have questions, contact firstname.lastname@example.org.
To set up your @illinois.edu school email please follow these steps:
1. Claim Your NetID - To claim your NetID and set your NetID password (visual instructions), please enter your University Identification Number (UIN) and Activation Code at the following website: http://netidclaim.illinois.edu/.
Your NetID will serve as your username for your Enterprise ID and other additional University websites, including billing, transcript records and course materials. (Your UIN and your Activation Code will be contained in the NetMath Welcome Email' that is sent once your course registration has been completed.)
2. Activate @Illinois.edu Email account - Once you claim your NetID your @illinois.edu email account will be set up. To activate your University Email address follow the instructions at: https://techservices.illinois.edu/content/your-university-email-account-students. We prefer that you use this email address to communicate with us. Your billing information will only be sent to this address.
If you continue to experience trouble claiming your NetID or activating your @illinois.edu Email account, please contact us back at NetMath. You may also directly contact Tech Services at: 217-244-7000 or email@example.com. Tech Services manages all University NetID's and Email accounts, and they can assist you in making any changes needed to your account.
Why am I not receiving email at my @illinois.edu account?
Your @illinois.edu email may be set up to be forwarded to your personal email account. If this is the case you should be receiving your messages in your personal account (your personal account may be routing your messages to a spam folder). If you wish to change the Email forwarding setting please go to https://partnercomputing.illinois.edu to make the change. (It is strongly recommended that students use their university accounts instead of forwarding to a personal email address.) Once forwarding has been setup though https://partnercomputing.illinois.edu, students can ensure their university email is being delivered to the correct address by going to ede.cites.illinois.edu
**Please note: Once email forwarding changes have been applied, it may take up to four hours to take full effect.
For assistance in making this change to your account please contact Tech Services directly at: 217-244-7000 or firstname.lastname@example.org